Shipping policy

Order processing and dispatch time

  • Your order will be shipped within 24 to 48 business hours after your order is confirmed.
  • If you place your order during the weekend or on a public holiday, your order will be dispatched within the next two business days.

Shipping fees

  • Shipping fees are calculated at checkout based on the governorate you select.

Shipment tracking

  • Once your order is shipped, you will receive an email with a tracking number so you can follow the delivery steps on the carrier’s website.
  • You can also track your order status from your customer account under “My orders”.

Shipping confirmation

  • After your package is handed over to the carrier, you will receive a shipping confirmation email that includes your tracking number.

Changing delivery details

  • If you would like to change your delivery details, please email us as soon as you receive your order confirmation at info@hayatynatural.uk.
  • If your order has not yet been taken over by the warehouse, we can modify it.
  • If it has already been processed, our customer service team will work with you to find the most suitable solution so you can receive your order.

Support and contact