SHIPMENT 

Your package will be shipped within 24 to 48 working hours after validation of your order. If you place your order on the weekend or on a public holiday, your products will be dispatched within the next two working days. 

When your order is shipped, you’ll receive an email with a tracking number that allows you to view the delivery steps on the carrier’s website. You can also follow the status of your order from your customer area, in the “My orders” section.

Once your package has been shipped and taken care of by the carrier, you will receive a shipping confirmation email from us. You will find in this email your tracking number, which will allow you to track your package on the site of the carrier.

If you wish to change the delivery terms of your order, write to us as soon as you receive your order confirmation at info@hayatynatural.uk If your order has not yet been taken over by the warehouse, we can modify it. Otherwise, our customer services team will work with you to find the most suitable solution so you can receive your order.