Privacy policy
Privacy Policy
At Hayaty Natural Ltd we are committed to protecting your privacy.
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- This Privacy Statement explains how Hayaty Natural LTD’s Website (The Site, We) collect, use, and disclose your Personal Information when you visit the Website or purchase a product through it.
Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions by contacting us on Telephone +44(0) (8:30-4:30 Mon – Thurs, 8:30-4:00 Fri) or email help@hayatynatural.uk.For the purpose of the Data Protection Act 1998 (the Act) and from the 1 August 2021, the EU General Data Protection Regulation 2016/679 (the GDPR), the data controller is Hayaty Natural Ltd (company no 13358934
We respect personal privacy and are registered with the Information Commissioner’s Office ICO in the UK.
Who is collecting your data?
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- This Privacy Notice applies to personal data collected by Hayaty Natural LTD in connection with the services and products we offer.
- This Privacy Notice also applies to Hayaty Natural LTD marketing content, including offers and advertisements for Hayaty Natural LTD products and services, which we send to you on third-party websites, platforms and applications based on your site usage information.
These third-party websites generally have their own Privacy Notice and Terms and Conditions. We encourage you to read them before using those websites.
In this Privacy Policy, we refer to “Personal Information” as any information that can be used to accurately identify an individual.
What personal data is being collected?
When you visit our website, we gather specific information about the device, your interactions with the website, and the information required to process your transactions. Also, we may gather relevant details in case you contact us for customer support.
Device information
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- Examples of Personal Information collected: web browser version, IP address, time zone, cookie information, items and pages viewed, search keywords, and how you interact with the Site.
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- Collection purpose: to accurately display the Website for you and to do analytics on Website usage to optimize our site for the website’s users
- Source of collection: Automatically collected when you browse our Site via cookies, log files, web beacons, tags, or pixels. Disclosure for a business purpose
Order information
• Personal Information collected such as name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).
• Purpose of collection:
1. provide products to you to accomplish our purchase agreement
2. process your payment data
3. prepare for shipping, and provide you with receipts and order confirmations
4. filter our orders for potential risk or fraud,
5. provide you with details or advertising relating to our products or services in accordance with the preferences you have shared with us.
• Collection source: gathered from you.
• Business-related disclosure: shared with our processor payment gateways such as Shopigy pay, PayPal and Klarna.
Customer support information
• Examples of Personal Information gathered: name, email address, billing address, and shipping address
• Collection goal: to provide customer support.
• Collection source: gathered from you
• Business-related disclosure: shipping services such as Royal Mail or courier
If you have created an account with us or ordered items from us or otherwise interacted with our website, we will use your personal data in several different ways. More information about what Personal Information we gather and why is listed below:
The personal information we collect
If you have created an account with us, or ordered items from us or otherwise interacted with our website, we will use your personal data in several different ways. Please find bellow what personal data we collect and why.
Category of Personal Data >
– Name and contact details (such as email address, telephone number and delivery address)
Purpose for Processing >
– Delivering your purchase to you
– Sending you service messages by email such as order updates
– Sending you information by email or post about our new products or services, but only with your permission
– Showing you Hayaty Natural adverts on other websites, so you can see our latest products and offers
– Fraud prevention and detection
– To register you with a Hayaty natural customer account
Category of Personal Data >
– Purchase information/history
Purpose for Processing >
– Delivering your purchase to you
– Sending you service messages by email such as order updates
– Sending you information by email or post about our new products or services, but only with your permission
– Showing you Hayaty Natural adverts on other websites, so you can see our latest products and offers
– Fraud prevention and detection
– To register you with a Hayaty natural customer account
Category of Personal Data >
Date of birth information
Purpose for Processing >
Fraud prevention and detection
To send you occasional treats on your birthday, but only with your permission
Category of Personal Data >
Payment information (we don’t store this information)
Purpose for Processing >
Taking payment and giving refunds
Fraud prevention and detection
Category of Personal Data >
Information you provide when entering a competition or prize draw, playing games and completing surveys (including contact details and your actual entry)
Purpose for Processing >
To facilitate your participation in the competition or prize draw
Sending you information by email or post about our products or services, but only with your permission
Category of Personal Data >
Device information: information about your computer, phone, or other devices you use to view the website or app such as device type, operating system, hardware version, browser type, unique device identifier, IP address and advertising ID
Purpose for Processing >
Improving our website and set default options for you (such as language and currency)
Showing you relevant Hayaty Natural adverts as you browse the web
Category of Personal Data >
Log information: information about how you use our website or app such as the types of content you view or engage with, the frequency and duration of your activities, access times, language, your IP address and the pages you visit before or after navigating away from the website
Purpose for Processing >
Fraud prevention and detection
Make sure the website or app displays and functions correctly on your device (e.g., make sure pages load correctly on your device and that the displayed language and currency are correct for the country you are in)
Providing us with analytical information about the use of the website or app
Making the website or app secure
Category of Personal Data >
– Device and log information will not be associated with you as a named individual unless you are logged into your account
Purpose for Processing >
– Fraud prevention and detection
– Making decisions about the pages, images and adverts to display to you on our website
– Make decisions about the adverts you see on websites that are not owned by Hayaty Natural.
– Associating the different devices, you use with each other so that the pages, images and offers you see across devices are consistent.
Personal data we collect from other sources
• We collect personal data from other sources including our trusted partnerships with third parties and where we operate Hayaty Natural accounts on third-party platforms: For example, when you use the “like” functionality on Facebook or the +1 functionality on Google+.
• Additionally, we receive information about you and other visitors’ interactions with our advertising to measure whether our advertising is relevant and successful.
• We also collect information about you and your activities from a third party when we jointly offer services or products, or from third-party data enrichment providers who may deliver insights to Hayaty Natural LTD about the personal data we hold.
What purpose do we use your data for?
• We collect, process, and disclose your personal data only for specific and limited purposes. For example, to process your payments, to assess and handle any complaints, to develop and improve our products, services, communication methods and the functionality of our websites, to provide personalised products, communications, and targeted advertising as well as product recommendations to you.
• We also create profiles by analysing the information about your online surfing, searching and buying behaviour and your interactions with our brand communications by building segments (creating groups that have certain common characteristics) and by placing your personal data in one or more segments.
• Additionally, Hayaty Natural LTD processes your personal data also using automated means. An automated decision is a decision that is made solely by automatic means, where no humans are involved in the decision-making process related to your personal data.
We collect, process, and disclose your personal data for the following purposes:
• To process your payments, if you purchase our products, to provide you with your order status, deal with your enquiries and requests, and assess and handle any complaints.
• To process and answer your inquiries or to contact you to answer your questions and/or requests.
• To develop and improve our products, services, communication methods and the functionality of our websites.
• For the purposes of competitions or promotions that you have entered.
• To communicate information to you and to manage your registration and/or subscription to our newsletter or other communications.
• To manage our everyday business needs regarding your participation in our contests, sweepstakes or promotional activities or request.
• To authenticate the identity of individuals contacting us by telephone, electronic means or otherwise.
• For internal training and quality assurance purposes.
• To understand and assess the interests and wants, and changing needs of consumers, to improve our website, our current products, and services, and/or develop new products and services.
• To provide personalised products, communications, and targeted advertising as well as product recommendations to you.
• When we collect and use your personal data for purposes mentioned above or for other purposes, we will inform you before or at the time of collection.
• We ensure that the collection, processing, and use of your personal data is lawful. Therefore, for the purposes listed above, we only use your personal data if one of the following conditions apply:
• You have given us your consent
• We need your personal data for the performance of a contract you enter with us, such as when you purchase a product through the website
• We need to comply with legal obligations
• We need to protect your vital interests
• Your data is necessary for the public interest, or
• We have a legitimate interest in processing the personal data
Do we share your personal information?
• We do not sell any of your personal data to third party companies. We may however need to share your data with third party companies in order to provide you with an optimal web experience and recommend relevant products to you – These examples are listed below:
As an example:
• Our online store is powered by Shopify. More information on how Shopify utilises your Personal Information may be found at https://www.shopify.com/legal/privacy
• We may share your Personal Information to comply with relevant laws and regulations, to respond to a subpoena, search warrant, or other legitimate requests for information we obtain, or to protect our rights
• We may be compelled to give your personal information to respond to payment gateway queries.
• Companies that help us get your order to you, such as payment service providers, warehouses operators and delivery companies
• Marketing service providers, such as marketing agencies and advertising partners who help us market our business
• Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud and other unlawful activities
• Technology service providers, such as companies that support our IT, help us analyse the data we hold, send communications to our customers, and help us develop and host our websites
• Companies approved by you.
Non-UK customers – transferring data outside of the EEA?
• To process your personal data for the purposes set out in this Privacy Notice, we may transfer your personal data to third parties and other companies in our group that are based outside of the EEA.
• Whenever we transfer your personal data out of the EEA, we attach a similar degree of protection to it (as it would receive in the EEA) by ensuring at least one of the following safeguards is implemented:
• We will only transfer your personal data to countries, territories or sectors within a country that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• The transfer is subject to a legally binding and enforceable commitment on the recipient to protect the personal data (e.g. through the use of European Commission approved standard contractual clauses).
• Where we use service providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.
• The transfer is made subject to binding corporate rules.
• The transfer is based on a derogation from restrictions on transferring personal data outside of the EEA (such as where you give your consent, the transfer is necessary for the performance of the contract with you, or the transfer is necessary for the establishment, exercise or defence of legal claims).
Your Legal Rights according to GDPR
• If you are an EEA resident, you have the right to access the Personal Information we have on file for you, to move it to a different service, and to request that your Personal Information be rectified, updated, or deleted. If you wish to exercise these rights, please contact us using Email help@hayatynatural.uk
• See http https://www.shopify.com/legal/privacy
https://help.shopify.com/en/manual/your-account/privacy/GDPR -gdpr for further information on Your Personal Information processing flow and how data transfers comply with the GDPR.
Third parties and social media
We cannot be responsible for the privacy policies and practices of other third-party sites (including but not limited to Facebook, YouTube, Twitter), or for advertisers on our site, even if you access them using links from our website and we recommend that you check the policy of each site you visit. If you linked to our Site from a third-party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third-party site and we recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions. Unless expressly stated, we are not agents for these third-party sites or for any third-party advertisers on our Site, nor are we authorised to make representations on their behalf.
“Interest-based” advertising
As previously stated, we use your Personal Information to send you marketing messages that we believe will be of interest to you.
Some of the advertisements you see on Internet pages are personalised based on predictions about your interests created by your visits to various Websites in your browser and on other devices you may use.
This sort of ad personalization is also known as “online behavioural” or “interest-based” advertising.
Such online advertising helps to support the free content, products, and services available on the internet.
As an example: We utilise Google Analytics to better understand how our end users interact with the Website. More information on how Google uses your Personal Information may be found at https://policies.google.com/privacy?hl=en. You may also opt-out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout
You can opt-out of targeted advertising through the following links :
Facebook – https://www.facebook.com/settings/?tab=ads
Google – https://www.google.com/ads/anonymous
Utilize your Personal Information
We use your personal information to provide you with services such as offering products, processing transactions, delivering, and completing your order, and keeping you informed of new products, and offers.
Lawful foundation: If you are a resident of the European Economic Area (“EEA”), we treat your personal information in accordance with the General Data Protection Regulation (“GDPR”) on the following lawful bases:
• Your permission.
• The accomplishment of your agreement with the Website.
• Compliance with our legal obligations.
• To protect your private interests.
• To conduct a task in the public interest.
• To protect our legitimate interests, which do not impact your fundamental rights and freedoms.
Retention: We keep your Personal Information for our records whenever you place an order through the Website unless you ask us to delete it.
Automatic decision-making: If you are an EEA resident, you have the right to object to processing based solely on automated decision-making (including profiling) when such decision-making has a legal effect on you or otherwise has a substantial impact on you.
Our processor, Shopify employs restricted auto decision-making to avoid fraud that has no legal or other substantial impacts on you.
The following services involve features of automated decision-making:
• A temporary banning of IP addresses connected with unsuccessful transactions. This denylist is only persistent for a few hours.
• A temporary blacklist of credit cards connected with blacklisted IP addresses has been created. This denylist is only functional for a few days.
Hayaty Natural collects data, with your consent, from:
• Our websites, about what you view and the way you interact with our content.
• Our digital display advertising that we serve to you on social platforms and other publisher’s websites.
• Forms you fill in online and send to us about what your interests are.
• We also track the products you buy when you click on one of our display adverts and go on to purchase something from a selection of our retail partners.
• If you have asked to receive emails or SMS communications from us, we track whether you open, read or click on the content to see what you are interested in so that we can give you more content that we think you are more likely to enjoy.
• We use this data to profile your likes and dislikes.
Do I control my data?
Under the General Data Protection Regulation, you have several important rights available to you. You can exercise these rights at any point.
We have provided an overview of these rights below together with what this entails for you. Briefly, those include rights to:
Be informed about how your personal data is processed. You have the right to be provided with clear, transparent, and easily understandable information about how we use your personal data and your rights. Therefore, we’re providing you with the information in this Notice.
The right to access and rectification, you have the right to access, correct or update your personal data at any time as follows:
Access the personal information we hold about you
Request that we transfer elements of your data to another service provider
Request us to correct any mistakes in your information which we hold
Request the erasure of personal information concerning you in certain situations, namely, the right to be forgotten. Under certain circumstances, you have the right to request that we delete your data. If you wish to delete the personal data we hold about you, please let us know and we will take reasonable steps to respond to your request in accordance with legal requirements. If the personal data we collect is no longer needed for any purposes and we are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it. We understand the importance of this and should you want to exercise your rights, please contact us.
Receive the personal information concerning you which you have provided to us, in a structured format or to ask us to transfer that information to another service provider
Stop any direct marketing
The right to restrict processing. Under certain circumstances, you have the right to restrict the processing of your personal data, for example, if you want us to restrict processing while the accuracy of personal data is being established
Right to withdraw your consent, where the processing of your personal data is based on consent, you can remove it at any time
The right to data portability. The personal data you have provided us with is portable. This means it can be moved, copied, or transmitted electronically under certain circumstances.
The right to lodge a complaint with a Supervisory Authority. You have the right to lodge a complaint directly with any local Supervisory Authority about how we process your personal data.
The right to withdraw consent. If you have given your consent to anything we do with your personal data (i.e., we rely on consent as a legal basis for processing your personal data), you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). You can withdraw your consent to the processing of your personal data at any time by contacting us with the details provided below.
Rights related to automated decision-making: which refer to the Right not to be subjected to automated decision-making that significantly affects you, however, we will only use automated decision making in limited circumstances. You have the right not to be subject to a decision that is based solely on automated processing, and which produces legal or other significant effects on you. You have the right:
– to obtain human intervention.
– to express your point of view.
– to obtain an explanation of the decision reached after an assessment; and
– to challenge such a decision.
For further information on each of these rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
Contact
You can exercise your rights by contacting us so we can assist you further:
• Our Phone: +44 02036330514, working hours: we are available Every day from Monday to Friday. 9:00 am- 18:00 pm
• Alternatively, via email info@hayatynatural.uk Kindly provide us with enough information to identify you, and information about your concern
We try to respond to all legitimate requests within 24h. Occasionally it may take us longer than 48h if your request is particularly complex or you have made many requests. In this case, we will notify you and keep you posted.
For more information about our privacy practices, if you have questions, suggestions for us, or if you would like to make a complaint, please contact us by e-mail at info@hayatynatural.uk
Complaints
We hope that we can resolve any query or concern you raise about our use of your information. However, if you are not happy with Hayaty Natural LTD management of your personal data, you have the right to lodge a complaint with the relevant data protection authority. You can contact your local data protection authority. Also, you can contact the Information Commissioner which represents The supervisory authority in the UK at https://ico.org.uk/make-a-complaint/
Changes to the Privacy notice
Kindly note, this privacy notice was updated on 28th 02 2022. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
FAQ’s
Do you store my personal data?
We will hold on to information only as necessary:
For as long as you have an account with Hayaty Natural LTD
For as long as is needed to provide services to you
For as long as needed for support-related reporting (if you have spoken to our customer services) or for analytical reporting
** Kindly note, even after you may have closed your account or we are no longer need your information to provide services to you, we may still retain some of your information if needed for legal or regulatory purposes, to resolve disputes, prevent fraud and abuse or if we need to enforce our terms and conditions.
What is Reproduction of Content?
If you submit any Content to Hayaty Natural’s website, you agree that Hayaty Natural may use your Personal Information and such Content as permitted under this Privacy Policy, including reproducing the Content on the Website and in Hayaty Natural’s marketing and advertising materials, whoever we will ask your permission in advance.
How do you keep my personal data safe?
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way.
We limit access to your personal information to those who have a genuine business need to know it.
Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
** Get Safe Online is supported by HM Government and leading businesses, you can visit Get Safe Online at: www.getsafeonline.org. in case you want detailed information from “Get Safe Online” on how to protect your information and your computers and devices against fraud, identity theft, viruses, and many other online concerns.
How do I unsubscribe from marketing emails?
You can choose to stop receiving marketing messages from us at any time. This can be done as follows:
In your account
Clicking the “Unsubscribe” link in your email
Contacting us directly via email.
** We will process the update to your preferences when you tell us about the change. However, please note that it can take a few days for some of our systems to update, so you may receive some marketing messages during this process. This change to your contact preferences will not stop communications regarding any orders you place, such as order confirmation and shipping emails.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.