Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Return eligibility

  • Your item must be in the same condition that you received it.
  • Your item must be unopened and unused.
  • Your item must be in its original packaging.
  • You must provide the receipt or proof of purchase.

How to start a return

  • To start a return, please contact us at: info@hayatynatural.uk

  • If your return is accepted:

    • We will send you a return shipping label.
    • We will provide instructions on how and where to send your package.
  • Items sent back to us without first requesting a return will not be accepted.

Return questions

Damages and issues

  • Please inspect your order upon reception.

  • If the item is defective, damaged, or you receive the wrong item:

    • Please contact us immediately so we can evaluate the issue and make it right.

Exchanges

  • The fastest way to ensure you get what you want is:

    • Return the item you have.
    • Once the return is accepted, place a separate purchase for the new item.

Refunds

  • We will notify you once we have received and inspected your return, and let you know whether the refund was approved or not.

  • If approved:

    • You will be automatically refunded to your original payment method.
  • Please remember it can take some time for your bank or credit card company to process and post the refund.

Support and contact